Wider health depends on the connection made between mind, body and social environment.
POLICIES
Chiropractic Clinic Services
Our Chiropractic Clinic provides a range of services. We recognise that health is biopsychosocial. As a result, we run a chiropractic clinic that helps patients not only to ease their physical pains but realise that their wider health depends on the connection made between their mind, body and social environment.
Our Policies
Cancellation
Once you book an appointment you will receive a confirmation email regarding your booking. Your appointment will not class as booked until you receive confirmation. Please contact us if you are unsure. You are able to cancel or rearrange your appointment up to 24 hours in advance using the link on the email. To cancel an appointment within 24 hours please contact us.
We reserve the right to charge a cancellation fee of £55 for repeat cancellations or cancellations made without notice.
Payments
We also accept payments online via invoice or bank transfer on arrangement.
Payments for Connective Chiropractic Membership Schemes are payable by Direct Debit only.
Insurance Policies
We reserve the right to charge a cancellation fee of £40 for repeat cancellations or cancellations made without notice.
We reserve the right to not accept patients paying by Insurance.
Complaints
Emergencies
If in the unlikely event the clinic is unexpectedly closed we will notify patients with appointments directly as well as broadcasting via our website and social media channels.
For Emergencies, please contact us for further advice. We are connected with Chiros Clinic (01264 324924) to provide mutual emergency cover.
Data Protection
We are registered with the Information Commissioner’s Office (ICO). Please note that we reserve the right to ask your consent to deal or contact with others on your behalf and may require the presence of a consenting adult in order to care for Children. Should you wish for a copy of your records at any time, please contact us. In line with legislation, we reserve the right to charge an administration fee.
Returning Customers
Prepayment Offers
Where prepayment offers are purchased at the same time as an initial consultation and no clinical rationale for Chiropractic care is found, the value of the prepayment plan shall be refunded in line with our refund policy.
Prepayment offers and schemes - Refund Policy
Rationale for Care Policy
At any time, if we think Chiropractic is not in your best interests we will inform you and offer alternative options to Chiropractic care. We might offer you other suitable services or refer you to another health care practitioner. Of course, we will explain our reasoning to you, should we consider a course of care unsuitable.
In these circumstances, we reserve the right to charge for consultation and/or assessment. Please see our refund policies regarding prepayment or membership schemes.
Digital Marketing and Privacy Policy
Doctor title policy
For the sake of clarity, the term ‘doctor’ does not imply that the Chiropractor named is a medical doctor, unless otherwise specifically stated. We will always strive to put the regulated, legal term (‘Chiropractor’) following use of the word ‘doctor’ (or any abbreviation) to reduce confusion and clarify further when using these terms.
Reactivation Policy
In the interests of patient safety and to assist us in serving you best, it is our policy to reassess all patients who have not been to the clinic for 6 months.
Reassessments are conducted free of additional charge up to twelve months after the date of the last appointment.
Following 12 months, a full initial assessment is required and will be charged for at the standard rate.
This policy formally comes into force on October 31st 2019 and does not affect the retention of your data in line with our privacy policy
For my job I have to train hard and it often leaves me with a lot of aches, pains and generally feeling rubbish. Every time I have been to see you I have felt amazing and ready to take on the next challenge. Jon H, Basingstoke
The World Health Organisation defined health (in 1946) as “Health is a state of complete physical, mental and social well-being and not merely the absence of disease or infirmity.”
At Connective Chiropractic we believe that there are many aspects that make up our complete physical, mental and social well being.

OUR SERVICES
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Since coming to James for Chiropractic Care, I feel much better prepared to play sports. I am more mobile and feel better within myself.
James T, Andover
BASING VIEW
Arena Business Centre,
The Square,
Basing View,
Basingstoke, Hampshire.
RG21 4EB
01256 638070

EMPOWER WELLBEING WITH A CONNECTIVE CHIROPRACTIC MEMBERSHIP
Registered Company (10788728) in England & Wales, Registered Address: Arena Business Centre, Basing View, Basingstoke, RG21 4EB.
Site content last edited 1st January 2021 (Version 1.2) (Version 1.0 - 1st November 2017)
Copyright: Connective Chiropractic Ltd. All rights reserved. The Connective Chiropractic logo is a registered trademark.