Helping people and changing lives
Understand the philosophy, values and intention behind our clinic
We are a purpose led clinic and company
Unlike many clinics, we seek to do more than just offer our service. We have an intention, purpose and set of values that we work towards with everything that we do. Understanding a bit about our history can help to decipher why we are so keen for this, but it also makes a lot of sense to us in terms of managing our clinic and ensuring we continue to deliver the best possible care at our clinic at all times.
Our intention statement
Our intention is much more than just fancy words: It communicates everything we aim to do as a company and a clinic. From the choices we make, to the people we hire, our intention statements helps keep us on track but also to navigate through the many decisions that goes behind running our business and standing up for what we believe in: Empowering Wellbeing.
We are an energising, friendly and inspirational community of connected and passionate health ambassadors.
We strive for wellbeing, transformation and personal freedom within an environment that educates, uplifts and provides refreshing respite to all those that need space to heal or thrive.
Our purpose
Our purpose is simple: “Helping People and Changing Lives”.
Our Company Values:
People first, Pain Second
We are passionate about helping people, not focussing on symptoms alone. We know that people don’t tend to come only for pain relief, but to get on top of the things pain and restrictions stop them from doing. We want to focus in on helping you reach your goals, wherever possible, rather than just relieve symptoms. For us it’s about you as a whole; from top to toe. It’s more than just pain relief and you, to us, are more than just another person coming to our service; You are part of our community.
Giving what you need
We are highly trained and are well positioned to let you know what we think you need to help you get to your health care goals. Whilst we will agree with you a care plan and check that you are happy to proceed at every stage, we will always endeavour to give you whatever you need to reach your goals. We will do all that we can to reach your goals and won’t hold back (unless you would rather we did). As a result we don’t itemise our services in great detail: We’ll give you what you need as part of our sessions to the best of our skills and expertise. Booking in for the wrong type of treatment? Don’t worry! We’ll let you know too to ensure the focus of your care is as close on your results and in line with expectations as possible. We’ll never give a Chiropractic adjustment too without a rationale for care.
Rewarding healthy decisions
Making healthy decisions can be really positive to both yourself and your community. It’s why we are keen to reward healthy decisions. From offering discounts for those that prioritise their wider wellbeing to finding ways to pay it forward or celebrate achievements, we’ll do what we can to consider your wider wellbeing and celebrate your wins. As part of our Empowering Wellbeing Community, your wins are our wins- and we like winning, doing what we set out and doing what we can to make the process fun.
Optimising our service and treatment for greatest outcomes
Okay, we’ll admit it. We like to be a bit nerdy. We are known for our high levels of training, competence and expertise, but we recognise that there’s always more to learn, optimise and do to make your experience better. We won’t settle. Our value is completely to keep increasing our service and treatment options. There’s always more to learn and more that can be done…
Giving more information is better than less
We don’t like it when we go to places and they only give part of the information or make it so complicated that it just sounds like gobbledygook. We’ll explain every step of our process to you and take the time to listen and explain to any questions you have, where we are able to to do so. We’d rather let you know our thought processes and involve you at every point of our decision making, as opposed to just giving you the highlights (unless you prefer that, of course). We think it’s part of empowering you to focus in on your wellbeing. It also helps us to be transparent and open. Expect information about how your body works along with what we can do: Friends and family are welcome to your sessions too if you want to bring them along.
No hard selling
No-one likes to be sold to, especially when it comes to your health. In our view, what’s more important is that we offer and agree a plan of care for you and then step back so that you can decide whether it is right for you or not. Sure, we’ll offer a multitude of ways you can pay so that it is easy to afford or justify if you want or need to go ahead. We’ll never force care on you though- or expect you to pay for more sessions than we think you need. We like win:win situations and for us the right situation is one where you feel comfortable to go ahead without feeling like you’ve been through an icky sales process. Yes, it’s there but our view is that if it’s right, it’s right. If what we have to offer is not right for you, we’ll do our best to refer you elsewhere too. No stress.
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I have suffered a painful back and a numb left forearm for years now, I’ve had numerous appointments which include Physio, Acupuncture, nerve tests etc. I came to see James who is a very pleasant and welcoming young man; he instantly put me at ease and was very thorough with his explanations of what he does. After just one appointment, I couldn’t believe that I walked out of his clinic feeling wonderful and for the next few days I had no pain whatsoever in my back. I feel like James has given me my life back. I highly recommend James….A+
Karen. W
BASINGSTOKE
Connective Chiropractic Ltd,
55 Kingsclere Road,
Basingstoke.
RG21 6XG
01256 639 452
Registered Company (10788728) in England & Wales, Registered Address: 55 Kingsclere Road, Basingstoke, Hampshire. RG21 6XG.
Last site content review 11 September 2023 (Version 1.4) (Version 1.0 - 1st November 2017). Last content update Saturday 16 May 2026
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