Should you require additional checks as part of the plan they are to be charged at your membership rate. 

The discounted price incentivises our patients to get checked regularly, but does not mean that Chiropractic care is always offered.

Membership does not only include the provision of Chiropractic care but also membership to the Empowering Wellbeing community, which gives additional health care connection, exclusive offers, discounts, workshops and/or events.

Discounts offered include calculations of reasonable variation in appointment availability due to demand, unexpected emergencies, planned annual leave and/or public holidays. The schemes are discounted further as the packages increase to help current patients with empowering and promoting health and wellbeing at a reduced price.

We offer Pay As You Go price structures for those that just want to use our services to get out of pain and promote wellbeing, gain further information or dip in and out of our services in line with whatever they need.

If you would like more information on our empowering and promoting wellness schemes or any of our other Chiropractic services please contact us.

Nothing. All our appointments are paid for in advance.
We do not offer refunds for our membership plans so if you have not redeemed your session you have until the end of the month to redeem it.

All of our plans have rollover sessions to give additional flexibility in case you are on holiday or are unable to make it. In exceptional circumstances we reserve the right to offer more sessions. We can, of course, also cancel the direct debit and restart it when you are back (Please be aware however that you might lose access to any rollover sessions through cancelling however).

We recognise that there may be some times when you are unable to make an appointment or there are times when we are unable to see you (e.g.: because we are fully booked or due to public holidays).
As a result of this, we offer rollover sessions for all of our plans so that you are never out of pocket and to allow you the option to rebook your session more flexibly without having to worry about wasted costs.
Rollover sessions only accrue if you have not redeemed your session(s) one month and can be used at any time during the duration of your plan. Rollover sessions are not transferable. Connective Chiropractic will keep a record of any rollover sessions permitted.

The intention behind rollover sessions is to make things more flexible for you. They are not intended to be excessive in number. Should excessive rollover sessions accrue, we will be in touch to review your package with us. At this point we will either suggest that you freeze your direct debit payments or move to a lower package to meet your needs. 

Rollover sessions are valid and remain active unless you have not visited or been in communication with the clinic for 6 months. Following this time period, your direct debit will be automatically cancelled and all rollover sessions will expire. We will communicate with you before this happens to give you an opportunity to contact us.

Our refund policies apply should you decide that you would like a refund.

In the event of dispute of the number of rollover sessions following a treatment session, we will ask you to make payment for the session. The direct debit mandate payment history will then be checked. All overpayments under this circumstance shall be reimbursed. 

In the event of dispute of the number of sessions or rollover sessions are permitted, pay as you go payments shall be taken and reimbursed, as required, on checking the direct debit mandate payment history.
Payments are made in advance of sessions required (i.e: The payment on August 1st is for sessions redeemable in August. For the bronze plan, please note that two payments are required per redeemable session).

No. Due to professional differences between our Chiropractic and Massage services, including regulation of Chiropractic care, we have decided to keep both arms of our Ultimate Wellbeing Community separate. You are welcome to join both arms of the community should you have been through an initial course of care with both modalities, but rollover sessions may only be used for the modality of that membership type, unless otherwise agreed. 
[For the removal of doubt, this means that a member of our massage membership can not use rollover membership sessions for Chiropractic care and a member of our Chiropractic membership can not use rollover membership sessions for massage. Where someone is a member of both Chiropractic and massage memberships, sessions may only be used for the type of modality the membership is for and can not be transferred.]